Questions we hear most
Order on this website or in the PillPack app, or WhatsApp a photo of your prescription or a list of what you need to +92 342 0986157. A pharmacist confirms availability and the total before we prepare it.
Prescription medicines are supplied only against a valid prescription from a registered doctor. A pharmacist reads every prescription and explains the dose.
All three branches are open daily, 9:00 AM – 11:00 PM.
Yes. Same-day delivery across Abbottabad, by our own team or through foodpanda. You can also collect from any branch. Call ahead and we will keep it ready at the counter.
We may suggest an equivalent. We never substitute without telling you and getting your agreement first.
BP, diabetes and heart medicines set aside for you every month.
Yes. Glasses, frames, sunglasses and contact lenses.
For safety, medicines cannot be returned once they leave the pharmacy, except when an item is wrong, damaged or past its expiry date. Tell us within 24 hours with a photo and we will replace or refund it. Unopened non-medicine items may be returned within 7 days with proof of purchase.
Pay at the branch or on delivery. On this website you can also choose JazzCash, Easypaisa, card or bank transfer.
Yes. Check out as a guest. Sign in if you want to earn PillPack Points, track orders and save addresses.
You earn 2 points for every Rs 100. Each point is worth Rs 1 and you can use 100 or more at checkout.